Inspection and Care of Craft Ceramics

Thank you for choosing Bonbon Pottery. We are committed to ensuring that you have a wonderful experience with your ceramics, from the moment you pick them up to their daily use in your home. To make this possible, we kindly request your attention to the following important guidelines:

Inspection of Ceramics:

• Inspect Upon Collection: When you arrive to collect your items, please take a moment to thoroughly inspect each piece before leaving our store. We pride ourselves on the quality of our craftsmanship, but it is crucial that you are completely satisfied with your item. If you notice any faults or issues during your in-store inspection, please inform our staff immediately. We are here to assist and address any concerns on the spot.
• Inspect Upon Delivery: When you receive your items through delivery, please take a moment to thoroughly inspect each piece. We pride ourselves on the quality of our craftsmanship, but it is crucial that you are completely satisfied with your item. If you notice any faults or issues, please email team@bonbonpottery.co.uk immediately. We are here to assist and address any concerns.
• Crafted with Care: Remember, each item is a unique work of art, individually crafted with skill and dedication. As such, slight variations and imperfections are a testament to the handmade nature of our products and should not be seen as flaws.

Care for Your Ceramics:

• Handmade Charm: Embrace the beauty of your craft ceramics, knowing each piece is made with careful attention and artistic skill.
• Avoid Dishwashers and Microwaves: To preserve the integrity and appearance of your ceramics, we strongly advise against using them in dishwashers or microwaves. These appliances can damage the delicate materials and hand-applied finishes.
• Pre-Warming for Hot Beverages: When using mugs for hot drinks like tea, we recommend pre-warming the cup with warm water. This simple step helps prevent crazing (fine cracks in the glaze) caused by sudden temperature changes.

Please Note: 

If any issues with your ceramics are discovered after leaving the store or 7 after the receipt of your ceramics through delivery, we regret that we cannot offer compensation or replacements. Your immediate inspection is essential to ensure that you leave with a product that meets both our standards and your expectations.

Thank you for supporting our craft and for taking these steps to care for your unique ceramic pieces. Should you have any further questions or require assistance, our team is always here to help.