Terms & Conditions of Bonbon Pottery

Welcome to Bonbon Pottery! Before using our website or participating in any activities or services offered by Bonbon Pottery, please read and understand the following terms and conditions. By accessing our website or engaging in any activities, you agree to comply with and be bound by these terms and conditions.

Intellectual Property

All content on the Bonbon Pottery website, including but not limited to text, graphics, images, logos, and videos, is the intellectual property of Bonbon Pottery and protected by applicable copyright and intellectual property laws. You may not use, reproduce, distribute, or modify any content without prior written consent from Bonbon Pottery.

BYOB / OUTSIDE FOOD POLICY

For our DIY sessions, we offer the option for you to bring your own drinks or cold food items (excluding pizza) at an additional cost of £5 per person. We recommend purchasing these options when booking your session online. If not, these options can be paid for in-store. Please remember to clean up any food waste at the end of your session.
 

EXTENSIONS TO DIY PAINTING SESSIONS

Each session lasts for 1.5 hours. If there is availability in the following session, we may be able to extend your current session to allow more time for painting. The extension fees are as follows: £5 for an additional 30 minutes, £10 for an extra 60 minutes, and £15 for an additional 90 minutes per person. Please note that session extensions are subject to availability. Please check with our staff onsite for the possibility of extending your session.
 
If we are unable to accommodate an extension due to a fully booked schedule, you have the option to store your unfinished ceramics in our store for a maximum of 30 days, Please arrange a date and time with our staff, excluding weekends, for your return to complete your artwork. The extension fees mentioned above will apply for the additional time required during your return visit.
 

Please be aware:

  • Our online booking system is intended solely for new painting sessions. To schedule a return visit to complete unfinished pieces, kindly coordinate a date and time directly with our staff on site on the day of your first visit.
  • Unfortunately, any unfinished ceramics remaining after 30 days will be disposed of or donated due to our limited storage capacity.
 

LATENESS POLICY

If you arrive more than 10 minutes late for your scheduled pottery sessions, including DIY sessions, pottery classes, or party/group events, we reserve the right to take the following actions:

  • Access Denial: In certain situations, such as when the delay disrupts the experience for other participants, we reserve the right to deny access to the session.

  • Session Duration: Due to prior bookings and commitments, we regret that we won’t be able to extend your session beyond the originally scheduled finish time.

In either of these cases, please note that the deposit or price paid for the session will not be refunded.

Reservation and Payment

  • Classes and sessions: To reserve a spot in our pottery classes or DIY sessions, you must make a payment in advance. Payments can be made through our website or in-person at our premises. Your reservation is only confirmed once payment is received.

REFUND POLICY

Reschedule and Cancellation Deadline

  • DIY Pottery Painting Session: Cancel or reschedule up to 2 days before the event.
  • DIY Wheel Throwing Session: Cancel or reschedule up to 2 days before the event.
  • Pottery Classes (Bon-Build and Shape and Shade): Cancel or reschedule up to 5 days before the event.
  • Party Event: Cancel or reschedule up to 7 days before the event.
Please ensure to cancel or reschedule your booking by the respective deadline for your scheduled class or workshop. Cancellations or reschedules made within these deadlines are eligible for a full refund. If you cancel or reschedule after the deadline, you will forfeit the payment made, including payments for any additional purchases.
 
If, at the time you made the booking, it was already outside the cancellation or rescheduling deadline, you won’t be eligible to cancel or reschedule.
 
For instructions how to manage your booking, take a look at How can I reschedule or cancel my booking

 

Participation and Safety

  • Age Restrictions: Children under the age of 16 must be accompanied by a parent or guardian during pottery classes, workshops, or any other activities at Bonbon Pottery. Some activities may have age restrictions, which will be clearly stated during the booking process.

  • Health and Safety: Participants must comply with all health and safety guidelines provided by Bonbon Pottery. This includes wearing appropriate attire, using tools and equipment responsibly, and following instructions from our instructors. Bonbon Pottery will not be held liable for any injuries or damages resulting from failure to comply with these guidelines.

Bonbon’s RIGHt to CANCEL

We reserve the right to cancel your pottery sessions such as DIY sessions, pottery classes, or party / group events, etc at any time prior to the scheduled event. While we do not anticipate this happening, in the event of a cancellation, we will either provide you with an alternative session on a different date or time or issue a refund for the payment you have already made. However, we cannot be held liable for any other losses or damages.

Party POLICY

  • Parent Supervision: Children under 2 years old are welcome to accompany their parents but cannot participate in the pottery activity, and they will not be included in the headcount. For children under 16 years old, parental presence and supervision are required throughout the visit. It’s crucial to ensure that children refrain from ingesting pigments or clay or placing them near their mouth, eyes, nose, or ears. Please be advised that Bonbon Pottery cannot assume responsibility for the safety of children.
  • Food and Drink for Kids Party Package: We provide one complimentary drink per child. Additional drinks from our cafe are available for purchase, and charges will apply. Feel free to bring your own food and beverages as well.
  • Food and Drink for Adults Party Package: We provide one complimentary drink per person. Additional drinks from our cafe are available for purchase, and charges will apply. Feel free to bring your own food and beverages as well.
  • Pottery Items for Kids Party Package: Each child can select one pottery item with a value of up to £26 per child. If you’d like to choose a pottery item priced above £26, any price difference will be charged individually based on your selection.
  • Pottery Items for Adults Party Package: Each person can select one pottery item with a value of up to £26 per person. If you’d like to choose a pottery item priced above £26, any price difference will be charged individually based on your selection.
  • Party Setup and Clean: The party organizer has the option to handle the event setup, but it’s important to be aware that the setup time will be factored into the total duration of the party. Please ensure that all rented areas are cleaned by your group at the conclusion of the party. 
  • Damage Charges: In the event of any damage to the venue or displayed items during setup and the party, charges will apply. If you damage or break any ceramic items at Bonbon Pottery, you will be charged half of the listed ceramic price.
  • Extended Session: Extended sessions are now offered at £100 for every 30 minutes of half venue rental and £200 for the entire venue rental. Should the Client require an extension of the session duration, it is essential to secure prior approval from the business. It is strongly advised to make this request well in advance, as the availability of extended sessions may be limited due to other bookings and arrangements. Failure to notify the business ahead of time may result in the inability to accommodate the extension request.
  • Booking and Payment: Advance booking is highly recommended. The full payment of the minimum spend is required when booking the party.
  • Charges if You reschedule or cancel the party: We understand that unforeseen circumstances can sometimes cause delays. If you need to cancel or reschedule, we encourage you to contact us as soon as possible. While we cannot guarantee rescheduling, we will do our best to accommodate your needs if alternative times are available. If you reschedule or cancel your party/event, if we can find alternative families to fill in your date, we will not charge you. If not, we reserve the right to charge you a reasonable reschedule or cancellation fee according to how much notice is given as set out below: More than seven days before the party/event: No charge. Less than seven days before the party date: 30% of the total payment. Less than four days before the party date: 50% of the total payment. Less than twenty four hours before the party date: 70% of the total payment. Regardless of the situation, the payment processing fee of 2.5% charged by the third party will not be refunded.
  • Additional Charges: Any extra charge must be paid in full on the day of the party before leaving.
  • Half Venue Rental Guidelines: This clause applies exclusively to half venue rentals(up to 25 persons) and does not apply to the entire venue rentals (more than 25 persons). You are welcome to bring your own decorations; however, please refrain from bringing balloons that are prone to popping, as the noise from bursting balloons may disturb guests in other areas. Please do not bring hot food; only cold dishes are allowed. You are not permitted to bring in a DJ or play your own music.
  • Pottery Wheel Hire: £20 per wheel, includes clay; firing costs for each pottery item are charged at £10 if you’d like us to fire them.

PARTIAL IMPERFECTIONS

Occasionally, partial imperfections may arise during the painting process. For instance, applying an excessive amount of underglaze or blending different pigments can result in glaze flaking. We kindly advise you to exercise caution when handling items with sharp edges, if applicable. Furthermore, certain items may display glaze pinholes, blisters, or bubbles over the underglaze. Please note that Bonbon Pottery cannot assume responsibility for these partial imperfections.

Liability

Bonbon Pottery shall not be held liable for any personal injuries or damages sustained while using pottery wheels, especially in instances where such injuries or damages arise from failure to adhere to the instructor’s guidelines. Participants attending DIY wheel throwing sessions are required to have prior experience with pottery wheels. Bonbon Pottery disclaims any liability for personal injury or damage that may occur due to a client’s negligence or inexperience during these sessions.

Bonbon Pottery shall not be held responsible for any losses, damages, or injuries arising from activities within the party event. This encompasses, but is not limited to, personal injuries, property damage, or financial losses. Clients engage in all activities at their own risk.

PERSONAL BELONGINGS

It is your responsibility to safeguard your personal belongings at all times during your activities at Bonbon Pottery. Bonbon Pottery cannot be held liable for any financial losses incurred.

LOST OR DAMAGE RESOLUTIONS

Ceramics may incur damage or get lost during the glazing, firing and packaging process. In the event of such occurrences, Bonbon Pottery provides customers with options such as a full refund of the paid price or an invitation for the customer to return and paint a pottery item of equal value free of charge. However, Bonbon Pottery cannot be held liable for any costs exceeding what the customer originally paid.

COLLECTION OR DELIVERY DELAY

Due to fluctuating demand, there may be delays to our originally agreed-upon collection or delivery timeline. Bonbon Pottery will make every effort to align with the initially agreed-upon schedule, but we cannot be held liable for any losses incurred as a result of such delays. 

Website Usage

  • Accuracy of Information: We strive to provide accurate and up-to-date information on our website. However, Bonbon Pottery does not guarantee the accuracy, completeness, or reliability of any information provided. Users of our website are responsible for verifying the information before relying on it.
  • Third-Party Links: Our website may contain links to third-party websites for your convenience. Bonbon Pottery does not endorse or assume any responsibility for the content, privacy policies, or practices of these third-party websites.

Modifications

Bonbon Pottery reserves the right to modify or update these terms and conditions at any time without prior notice. It is the responsibility of users to review these terms periodically for any changes. Continued use of our website or services after any modifications constitutes acceptance of the revised terms and conditions.

If you have any questions or concerns regarding these terms and conditions, please contact us at info@bonbonpottery.co.uk

Last updated: 21/12/2023