Frequently Asked Question (FAQ)

How to Book and Manage Booking

You can easily manage your booking online by logging in at Manage Booking.

Your login details were sent to you when you initially made your booking on our website. To locate these details, please check your email inbox for an email titled “New Customer Account Created – Bonbon Pottery.” If you cannot find this email, please double-check your spam inbox, as it’s possible that our emails might have ended up there.

If you still can’t find the email, don’t worry. You can simply visit Login Page and click on “Lost your password.” Enter your email address, and you will receive instructions to reset your password. Once you have successfully logged in, you can access and manage your booking by visiting Manage Booking.

If you initiated the cancellation (instead of rescheduling) before the cancellation deadline and would like to request a refund, kindly complete the refund request form available at: https://www.bonbonpottery.co.uk/refund-request-cancellation/.

This indicates that you already have an account with us. To proceed with booking another session, please log in by visiting the Login Page and using your email address and password.
 
Your login details were provided to you when you initially made your booking on our website. To locate these details, kindly check your email inbox for an email titled “New Customer Account Created – Bonbon Pottery.”
 
In case you cannot find this email, don’t worry. You can click on “Lost your password” on the Login Page and enter your email address. You will then receive instructions on how to reset your password.
 
After successfully logging in, you’ll be able to book another session.
We have sent two emails to you. One of them contains important information regarding your DIY painting session, including the date and time. Please be sure to check your spam folder if you haven’t received this confirmation email.
 
If you still can’t locate the email, you can access your booked session details online. Simply visit our Login Page and click on “Lost your password.” Provide your email address, and you will receive instructions to reset your password. After successfully logging in, you can access and manage your booking by visiting the “Manage Booking” section.

Certainly, you are welcome to accompany someone to the DIY painting session even if you don’t plan to paint yourself. When making a booking for the DIY session online, please be sure to reserve seats for all individuals who will be present in our store. This helps us ensure that we have a sufficient number of seats available for your group. Failure to book for all attendees might result in us being unable to accommodate your booking. Please rest assured that any deposits paid will be applied towards the cost of pottery items and drinks for your entire group.

At present, our system does not permit the addition of an extra person to an already confirmed booking. However, you are welcome to create a new booking for the additional individual for the same date and time. Please make sure to indicate in the booking notes that the new reservation is associated with the same group.

Currently, our system does not support the removal of a person from an already confirmed booking. However, you have the option to cancel the existing booking by visiting https://www.bonbonpottery.co.uk/manage-booking/ and then create a new booking for the adjusted number of guests.

In-Store Questions

We welcome walk-in customers on weekdays. However, on weekends, we strongly advise making an online reservation to ensure your spot, as our weekends tend to get extremely busy, and walk-in availability may be limited.

Certainly! We warmly welcome you to bring your beloved dogs along with you. We kindly ask that they be well-behaved, reasonably quiet, and remain with you at your table.

I’m sorry, but we cannot accommodate unattended children. While we enjoy working with children and assisting them in creating pottery, we do not possess the qualifications, certifications, and checks required to assume the responsibility of childcare. Your children are welcome to join you under your supervision during your visit.

Certainly! You can easily request a high chair for your baby when booking your session online by adding a note. We’ll make sure to arrange it for you.

For our DIY sessions, we offer the option for you to bring your own drinks or cold food items (excluding pizza) at an additional cost of £5 per person. We recommend purchasing these options when booking your session online. If not, these options can be paid for in-store. Please remember to clean up any food waste at the end of your session.

Please note that we can supply glass cups, so there’s no need for you to bring your own.

Each session lasts for 1.5 hours. If there is availability in the following session, we may be able to extend your current session to allow more time for painting. The extension fees are as follows:
 
  • £5 per person for an additional 30 minutes
  • £10 per person for an extra 60 minutes
  • £15 per person for an additional 90 minutes
Please note that session extensions are subject to availability. Please check with our staff onsite for the possibility of extending your session.
 
If we are unable to accommodate an extension due to a fully booked schedule, you have the option to store your unfinished ceramics in our store for a maximum of 28 days, Please book a return visit through https://www.bonbonpottery.co.uk/pottery-painting-diy-session/, excluding weekends, for your return to complete your artwork.
 
The extension fees mentioned above will apply for the additional time required during your return visit.

Unfortunately, any unfinished ceramics remaining after 28 days will be disposed of or donated due to our limited storage capacity.

Payment and Price

Pricing varies depending on the specific ceramic item you select, as each piece carries its own unique price. You can peruse our diverse ceramic collection on our website at https://bonbon-pottery.square.site/ (subject to in-store availability). Our most budget-friendly option begins at just £13.9. The price listed for each ceramic item is all-inclusive, covering all expenses from the painting process to firing. You’ll only need to pay the amount displayed for the ceramic piece itself.

In order to promote a cashless society, we exclusively accept card payments. We welcome all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and UnionPay. Additionally, we are equipped to process payments through popular mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.

Collection and Shipment

Certainly, we can ship the potteries to you after they are ready.
 
  • Tracked domestic shipping at £9.99 per item, with an additional £5 for each extra item.
  • Tracked international shipping at £24.99 per item, with an additional £10 for each extra item.

Full details of the shipping cost can be found at Bonbon Ceramics Pickup/Delivery Policy

Certainly, We international shipping options. Full details of the shipping cost can be found at Bonbon Ceramics Pickup/Delivery Policy

You will be notified via email once your artwork is ready for collection. Kindly remember to bring your collection receipt with you when you visit our store. Our designated collection hours are from 1 pm to 9 pm, Monday through Friday. Please note that arriving outside of these standard pickup times may result in longer wait times.

Gift Cards

We provide E-Gift Cards, which you can conveniently order directly from Bonbon’s E-Gift Cards page. The great advantage of our gift cards is that they have no expiration date.

Book Online:

Visit our website at https://www.bonbonpottery.co.uk/booking/ to check real-time availability. To book a session, simply submit a gift card booking request here.

Payment In-Store:

When making a purchase at our physical store, please present your Gift card number during the checkout.

Party

We offer hosting services for both kids’ parties and adult gatherings. For more detailed information, please visit our website at the following links: 
 
 
To inquire further or make a booking request, kindly complete the “REQUEST A BOOKING” form on the respective pages mentioned above. We will aim to respond to your request within 24 hours.

Parking

Street parking is available throughout the neighborhood, although spaces can be limited. We recommend arriving early to find a spot, or consider using public transportation to avoid any parking inconvenience.

Upon your arrival, kindly access https://parkpcm.co.uk/ and enter Location Code 1550 to facilitate your parking payment. You can enjoy the first 30 minutes of parking at no cost, and for a 2-hour parking duration, there is a fee of £5.