Frequently Asked Question (FAQ)

You can easily manage your booking online by logging in at Manage Booking.

Your login details were sent to you when you initially made your booking on our website. To locate these details, please check your email inbox for an email titled “New Customer Account Created – Bonbon Pottery.” If you cannot find this email, please double-check your spam inbox, as it’s possible that our emails might have ended up there.

If you still can’t find the email, don’t worry. You can simply visit Login Page and click on “Lost your password.” Enter your email address, and you will receive instructions to reset your password. Once you have successfully logged in, you can access and manage your booking by visiting Manage Booking.

If you initiated the cancellation (instead of rescheduling) before the cancellation deadline and would like to request a refund, kindly complete the refund request form available at: https://www.bonbonpottery.co.uk/refund-request-cancellation/.

Certainly, you are welcome to accompany someone to the DIY painting session even if you don’t plan to paint yourself. When making a booking for the DIY session online, please be sure to reserve seats for all individuals who will be present in our store. This helps us ensure that we have a sufficient number of seats available for your group. Failure to book for all attendees might result in us being unable to accommodate your booking. Please rest assured that any deposits paid will be applied towards the cost of pottery items and drinks for your entire group.

At present, our system does not permit the addition of an extra person to an already confirmed booking. However, you are welcome to create a new booking for the additional individual for the same date and time. Please make sure to indicate in the booking notes that the new reservation is associated with the same group.

Currently, our system does not support the removal of a person from an already confirmed booking. However, you have the option to cancel the existing booking by visiting https://www.bonbonpottery.co.uk/manage-booking/ and then create a new booking for the adjusted number of guests.

We welcome walk-in customers on weekdays. However, on weekends, we strongly advise making an online reservation to ensure your spot, as our weekends tend to get extremely busy, and walk-in availability may be limited.

Certainly! We warmly welcome you to bring your beloved dogs along with you. We kindly ask that they be well-behaved, reasonably quiet, and remain with you at your table.

I’m sorry, but we cannot accommodate unattended children. While we enjoy working with children and assisting them in creating pottery, we do not possess the qualifications, certifications, and checks required to assume the responsibility of childcare. Your children are welcome to join you under your supervision during your visit.

Certainly! You can easily request a high chair for your baby when booking your session online by adding a note. We’ll make sure to arrange it for you.

Yes, it is.

For our DIY sessions, we offer the option for you to bring your own drinks or cold food items (excluding pizza) at an additional cost of £5 per person. We recommend purchasing these options when booking your session online. If not, these options can be paid for in-store. Please remember to clean up any food waste at the end of your session.

Please note that we can supply glass cups, so there’s no need for you to bring your own.

Please be aware:

• Our online booking system is intended solely for new painting sessions. To schedule a return visit to complete unfinished pieces, kindly coordinate a date and time directly with our staff on site on the day of your first visit.
• Unfortunately, any unfinished ceramics remaining after 30 days will be disposed of or donated due to our limited storage capacity.

Pricing varies depending on the specific ceramic item you select, as each piece carries its own unique price. You can peruse our diverse ceramic collection on our website at https://bonbon-pottery.square.site/ (subject to in-store availability). Our most budget-friendly option begins at just £13.9. The price listed for each ceramic item is all-inclusive, covering all expenses from the painting process to firing. You’ll only need to pay the amount displayed for the ceramic piece itself.

In order to promote a cashless society, we exclusively accept card payments. We welcome all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and UnionPay. Additionally, we are equipped to process payments through popular mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.

• Tracked domestic shipping at £9.99 per item, with an additional £5 for each extra item.
• Tracked international shipping at £24.99 per item, with an additional £10 for each extra item.

Full details of the shipping cost can be found at Bonbon Ceramics Pickup/Delivery Policy

You will be notified via email once your artwork is ready for collection. Kindly remember to bring your collection receipt with you when you visit our store. Our designated collection hours are from 1 pm to 9 pm, Monday through Friday. Please note that arriving outside of these standard pickup times may result in longer wait times.

We provide E-Gift Cards, which you can conveniently order directly from Bonbon’s E-Gift Cards page. The great advantage of our gift cards is that they have no expiration date.

Book Online:

Visit our website at https://www.bonbonpottery.co.uk/booking/ to check real-time availability. To book a session, simply send an email to team@bonbonpottery.co.uk and include your 16-digit Gift card number.

Payment In-Store:

When making a purchase at our physical store, please present your Gift card number during the checkout.

Street parking is available outside the store and is provided by the Royal Wharf freeholder. Upon your arrival, kindly access https://parkpcm.co.uk/ and enter Location Code 1550 to facilitate your parking payment. You can enjoy the first 30 minutes of parking at no cost, and for a 2-hour parking duration, there is a fee of £5.