Bonbon Ceramics Pickup/Delivery Policy
Bonbon Pottery offers two convenient options for receiving your ceramics: in-store pickup or delivery to your desired location.
Pickup Option – DIY Painting Ceramics
- DIY painting ceramic pieces will be ready for collection or delivery within 2 weeks following your visit date.
- DIY painting ceramic pieces will be stored securely for 21 days following the readiness for collection.
- Any items not collected within 21 days will be donated or disposed of due to limited storage space. If you’re unable to collect them within this period, please contact us for separate arrangement.
- Please present your receipt for verification at the time of pickup
Pickup Option – Hand-building Ceramics
- Hand-building (from Bon-Build Class and Shape & Shade Class) ceramic pieces will be ready for collection or delivery within 4 weeks following your visit date.
- Hand-building (from Bon-Build Class and Shape & Shade Class) ceramic pieces will be stored securely for 28 days following the readiness for collection.
- Any items not collected within 28 days will be donated or disposed of due to limited storage space. If you’re unable to collect them within this period, please contact us for separate arrangement.
- Please present your receipt for verification at the time of pickup
Delivery Option
- We offer both domestic and international shipping options. The shipping costs are outlined below.
- Fulfilled through Royal Mail’s tracked delivery service.
- Bonbon Pottery will take all necessary precautions to meticulously package your ceramics, minimising the risk of damage during transit.
- Nevertheless, it’s important to note that Bonbon Pottery cannot assume responsibility for any loss or damage that might occur during the shipping process.
- In the rare and unfortunate event of loss or damage during transit, you have the option to directly file a claim with Royal Mail in accordance with Royal Mail’s compensation policy.
Domestic Shipping Costs within the United Kingdom
(Assuming all pieces are being shipped to a single postal address)
Number of ceramic pieces
Domestic Shipping cost
(2-3 working days)
1 piece
£9.99
2 pieces
£14.99
3 pieces
£19.99
4 pieces
£24.99
5 pieces
£29.99
International Shipping Costs Outside the United Kingdom
(Assuming all pieces are being shipped to a single postal address)
Number of ceramic pieces
International Shipping cost
1 piece
£24.99
2 pieces
£34.99
3 pieces
£44.99
4 pieces
£54.99
5 pieces
£64.99