Everything you might want to know before your first visit, plus a few things people ask after.
It may have landed in your spam folder, or there may have been a small typo in the email address used when booking.
Contact us and we'll update your email and resend your confirmation straight away.
Of course. When booking online, please reserve a seat for everyone who'll be in the studio, painting or not, so we have enough seats for your group. If not everyone is booked, we may not be able to accommodate you. Any deposit paid goes towards pottery and drinks for your whole group.
You can add guests easily:
For Bon-Build and Shape and Shade classes, you can arrive up to 15 minutes late. After that we can't admit latecomers, as the class follows a set structure.
For DIY painting, late arrivals are fine, but your painting time will be shorter.
Yes, on weekdays. At weekends we strongly recommend booking online, as we get very busy and walk-in space may be limited.
Yes, pets are very welcome. We just ask that they're well-behaved, reasonably quiet and stay with you at your table.
Sorry, we can't look after unattended children. We love helping kids create, but we don't have the qualifications, certifications and checks needed to take on childcare. Children are very welcome to paint alongside you under your supervision.
Yes. Just add a note requesting a high chair when you book online and we'll have one ready.
Yes, it is.
For DIY sessions, you can bring your own drinks or cold food (not pizza) for £5 per person. It's easiest to add this when you book online, but you can also pay in the studio. Please clear away any food waste at the end of your session.
We provide glasses, so there's no need to bring your own.
Yes, just let our team know and we'll deduct it from your bill.
Each session lasts 1.5 hours. If the next session has space, we may be able to extend yours:
Good to know:
Yes. Every studio is also a café serving specialty coffee, tea and pastries. Ask the team at your studio for the current menu.
Yes, aprons are provided in the studio.
We're card-only. We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB and UnionPay, plus Apple Pay, Google Pay and Samsung Pay.
Yes, we offer 10% off pottery painting sessions for NHS staff. Just show your Blue Light card to our team and we'll apply it.
We'll email you when your piece is ready. Please bring your collection notification email when you visit. If it hasn't arrived, check your spam or junk folder before getting in touch.
We'll email you when your piece is ready. Please bring your collection notification email when you visit. If it hasn't arrived, check your spam or junk folder before getting in touch.
If you've been to a session and want to check on your pottery, fill in our tracking form. We'll email you with the status of your items.
Yes. Fill in our tracking form and we'll email you with the status of your items.
We'll email you as soon as it's ready. To check where it's up to in the meantime, fill in our tracking form and we'll email you an update.
We'll email you when it's ready to collect. To check its current status, fill in our tracking form and we'll email you an update.
We'll email you when it's ready, and collections are by appointment only. If you haven't heard from us, check your spam or junk folder first.
To check its current status, fill in our tracking form and we'll email you an update.
Yes, we're happy to ship your pottery once it's ready. Your completion email includes a link to switch your order to delivery. If you can't find it, check your spam or junk folder.
Full details are in our Pickup, Delivery & Care policy.
Yes. When your pottery is ready, we'll email you a link to switch to delivery and pay. Once payment is confirmed, we'll ship it straight to you.
If you can't find the email, check your spam or junk folder. Dispatch can take 5 to 7 working days, plus up to 3 days for delivery.
Not at the moment. We only deliver within the UK.
Yes, we sell e-gift cards, which you can buy from our e-gift card page. Best of all, they never expire.
In the studio: give your gift card number at the till when you pay.
Booking online: use your gift card to book a session at book-with-giftcards.bonbonpottery.co.uk.
No, our gift cards never expire.
Yes, we host both kids' parties and adult gatherings, from birthdays to corporate events. See our Bon Party page for packages and pricing.
Parking varies by location. Visit our studios page, choose your studio, and you'll find parking details under Getting Here.
Visit our studios page and choose your studio to see the nearest Tube, DLR and rail stations, with walking times.