Frequently Asked Question (FAQ)

How to Book and Manage Booking

  • For Pottery DIY sessions, you can manage your booking through the “Manage Reservation” link in your SevenRooms confirmation email. Just make sure it follows our rescheduling policy.
  • For Pottery Taster Classes (Bon-Build Class, Shape and Shade Class), rescheduling must be done at least 3 days in advance via reschedule.bonbonpottery.co.uk.
  • You’ll receive a confirmation email once your rescheduling is successful.
  • To secure your reservation, we kindly request credit card details through our booking system. This is simply a hold, your card will not be charged upfront.
  • We use this to help manage our limited seating and ensure fairness to other guests.
  • In the event of a no-show or a very late cancellation, a fee of £5 per person may apply.

If you haven’t received a confirmation email, it might have been sent to your spam folder or there was a small typo in the email address provided at booking.

Please contact us so we can assist you directly. We’ll update your email and resend your confirmation right away!

Certainly, you are welcome to accompany someone to the DIY painting session even if you don’t plan to paint yourself. When making a booking for the DIY session online, please be sure to reserve seats for all individuals who will be present in our store. This helps us ensure that we have a sufficient number of seats available for your group. Failure to book for all attendees might result in us being unable to accommodate your booking. Please rest assured that any deposits paid will be applied towards the cost of pottery items and drinks for your entire group.

Yes, you can easily add/remove another person to your booking!

  • For Pottery DIY sessions, simply click the “Manage Reservation” link in your SevenRooms confirmation email to update your guest count (subject to availability).
  • For Pottery Classes (including Bon-Build and Shape and Shade), please add the extra guest via our booking page as payment is required upfront for these sessions.
  • At the moment, we’re unable to remove individual guests from bookings for Pottery Taster Classes (Bon-Build Class, Shape and Shade Class).If plans change, the only option currently available is to cancel the booking and rebook with the correct number of guests. We recommend double-checking your group size before booking to avoid any hassle.

We look forward to hosting you all!

In-Store Questions

For Bon-Build and Shape & Shade classes, you may arrive up to 15 minutes late . After that, unfortunately, we cannot admit latecomers due to the structured nature of the session.

For DIY Pottery Painting, late arrivals are permitted, but please note that arriving late will reduce your available time for painting.

We welcome walk-in customers on weekdays. However, on weekends, we strongly advise making an online reservation to ensure your spot, as our weekends tend to get extremely busy, and walk-in availability may be limited.

Certainly! We warmly welcome you to bring your beloved pets along with you. We kindly ask that they be well-behaved, reasonably quiet, and remain with you at your table.

I’m sorry, but we cannot accommodate unattended children. While we enjoy working with children and assisting them in creating pottery, we do not possess the qualifications, certifications, and checks required to assume the responsibility of childcare. Your children are welcome to join you under your supervision during your visit.

Certainly! You can easily request a high chair for your baby when booking your session online by adding a note. We’ll make sure to arrange it for you.

Since you didn’t bring any food or drink despite paying for the BYOB option, just speak to our staff and we’re happy to deduct that amount from your total!

For our DIY sessions, we offer the option for you to bring your own drinks or cold food items (excluding pizza) at an additional cost of £5 per person. We recommend purchasing these options when booking your session online. If not, these options can be paid for in-store. Please remember to clean up any food waste at the end of your session.

Please note that we can supply glass cups, so there’s no need for you to bring your own.

Each session lasts for 1.5 hours. If there is availability in the following session, we may be able to extend your current session to allow more time for painting. The extension fees are as follows:
  • £5 per person for an additional 30 minutes
  • £10 per person for an extra 60 minutes
  • £15 per person for an additional 90 minutes
Please Note:
  • Session extensions are subject to availability. Please check with our staff onsite for the possibility of extending your session.
  • If we are unable to accommodate an extension due to a fully booked schedule, you have the option to store your unfinished ceramics in our store for a maximum of 28 days, Please book a return visit through https://www.bonbonpottery.co.uk/pottery-painting-diy-session/, excluding weekends, for your return to complete your artwork.
  • The extension fees mentioned above will apply for the additional time required during your return visit.
  • Unfortunately, any unfinished ceramics remaining after 28 days will be disposed of or donated due to our limited storage capacity.

Yes, we provide aprons for you to use in the store.

Payment and Price

In order to promote a cashless society, we exclusively accept card payments. We welcome all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and UnionPay. Additionally, we are equipped to process payments through popular mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.

Collection

You will receive an email once your artwork is ready for collection. Please remember to bring your collection notification email when visiting the store. If you have not received one, kindly check your spam/junk folder before contacting us!

  • Collections are available every day except Saturday

  • By appointment only — no walk-in collections

  • Please submit your booking request using the link in your reminder email from @bonbonpottery.co.uk. If you have not received the confirmation email, kindly check your spam/junk folder before contacting us

  • Collection hours follow store opening hours, which you can find here:
    www.bonbonpottery.co.uk/find-a-store

  • To collect the next day, you must submit your booking request by 4 PM the day before

If you have attended your pottery session and would like to check the status of your pottery, please complete this tracking form.

https://track.bonbonpottery.co.uk/

After submission, you will receive an email confirming the status of your item(s).

If you have attended your pottery session and would like to check the status of your pottery, please complete this tracking form.

https://track.bonbonpottery.co.uk/

After submission, you will receive an email confirming the status of your item(s).

If you have attended your pottery session and would like to check the status of your pottery, please complete this tracking form.

https://track.bonbonpottery.co.uk/

After submission, you will receive an email confirming the status of your item(s).

You will receive an email once your artwork is ready for collection. Please remember to bring your collection notification email when visiting the store. If you have not received one, kindly check your spam/junk folder before contacting us!

  • Collections are available every day except Saturday

  • By appointment only — no walk-in collections

  • Please submit your booking request using the link in your reminder email from @bonbonpottery.co.uk

  • Collection hours follow store opening hours, which you can find here: www.bonbonpottery.co.uk/find-a-store

  • To collect the next day, you must submit your booking request by 4 PM the day before

You will receive an email notification when your pottery is ready for pickup.

If you’d like to check the current status of your pottery, please fill out this status tracking form. Once submitted, you’ll receive an email update confirming its status.

You will receive an email notification when your pottery is ready for pickup. If you have not received a confirmation email, kindly check your spam/junk folder before contacting us!

If you’d like to check the current status of your pottery, please fill out this status tracking form. Once submitted, you’ll receive an email update confirming its status.

Shipment or Delivery

Yes, we’re happy to ship your pottery once it’s ready. You should have received an email confirming its completion, which includes a link to switch your order to delivery. If you haven’t seen that email, please check your spam or junk folder just in case.
  • Tracked domestic shipping at £9.99 per item, with an additional £5 for each extra item.
  • Tracked international shipping at £24.99 per item, with an additional £10 for each extra item.

Full details of the shipping cost can be found at Bonbon Ceramics Pickup/Delivery Policy

Yes! Once your pottery item is ready for collection, you’ll receive an email from us. Inside that email, you’ll find a link to switch to delivery and complete the payment. After the payment is confirmed, we’ll ship your pottery directly to you.

Please check your spam or junk folder if you haven’t received the email—it may have landed there by mistake.

Note: Dispatch may take up to 5 working days, plus an additional 3 days for delivery.

Certainly, We international shipping options. Full details of the shipping cost can be found at Bonbon Ceramics Pickup/Delivery Policy

Gift Cards

We provide E-Gift Cards, which you can conveniently order directly from Bonbon’s E-Gift Cards page.

The great advantage of our gift cards is that they have no expiration date.

Book Online:

Visit our website at https://www.bonbonpottery.co.uk/booking/ to check real-time availability. To book a session, simply submit a gift card booking request here:

https://book-with-giftcards.bonbonpottery.co.uk/.

Payment In-Store:

When making a purchase at our physical store, please present your Gift card number during the checkout.

No, the gift cards have no expiration date.

Party

We offer hosting services for both kids’ parties and adult gatherings. For more detailed information, please visit our website at the following links:

Getting Here

Parking availability varies by location. Please visit https://www.bonbonpottery.co.uk/find-a-store/, select your store, and click “Store Details” to view specific parking information.

Please visit https://www.bonbonpottery.co.uk/find-a-store/, select your store, and click “Store Details” to find the nearest DLR or Tube station.

New Store Opening

BonBon Pottery Battersea is Now Open for Bookings!

Ready to get creative? You can now book your session at our new Battersea studio . We can’t wait to welcome you!

Not at the moment. Our Battersea studio currently does not offer Cream Gel DIY Sessions. However, we’re exploring ways to bring this option in the future. Stay tuned for updates!