The terms that apply when you book or attend a session with us, and how we look after your personal data.
Terms & Conditions | Privacy Policy
Welcome to Bonbon Pottery! Before using our website or participating in any activities or services offered by Bonbon Pottery, please read and understand the following terms and conditions. By accessing our website or engaging in any activities, you agree to comply with and be bound by these terms and conditions.
All content on the Bonbon Pottery website, including but not limited to text, graphics, images, logos, and videos, is the intellectual property of Bonbon Pottery and protected by applicable copyright and intellectual property laws. You may not use, reproduce, distribute, or modify any content without prior written consent from Bonbon Pottery.
For our DIY sessions, we offer the option for you to bring your own drinks or cold food items (excluding pizza) at an additional cost of £5 per person. We recommend purchasing these options when booking your session online. If not, these options can be paid for in-store. Please remember to clean up any food waste at the end of your session.
Each session lasts for 1.5 hours. If there is availability in the following session, we may be able to extend your current session to allow more time for painting. The extension fees are as follows: £5 for an additional 30 minutes, £10 for an extra 60 minutes, and £15 for an additional 90 minutes per person. Please note that session extensions are subject to availability. Please check with our staff onsite for the possibility of extending your session.
If we are unable to accommodate an extension due to a fully booked schedule, you have the option to store your unfinished ceramics in our store for a maximum of 30 days. Please arrange a date and time with our staff, excluding weekends, for your return to complete your artwork. The extension fees mentioned above will apply for the additional time required during your return visit.
Please be aware:
If you arrive late for your scheduled pottery sessions, including DIY sessions, pottery classes, or party/group events, we reserve the right to take the following actions:
Access Denial: In certain situations, such as when the delay disrupts the experience for other participants, we reserve the right to deny access to the session.
Session Duration: Due to prior bookings and commitments, we regret that we won’t be able to extend your session beyond the originally scheduled finish time.
In either of these cases, please note that the deposit or price paid for the session will not be refunded.
We reserve the right to refuse entry due to lateness, misconduct, or other reasons.
Pottery Classes: To reserve a spot in our pottery classes, full payment is required upfront. You can pay through our website or in person at our premises. Your reservation is only confirmed once payment is received.
DIY Sessions: For DIY sessions, we do not require upfront payment. We only pre-authorise your card at the time of booking to secure your spot. In case of a no-show without prior cancellation, a £5 fee per person will be automatically deducted from the card provided.
Reschedule and Cancellation Deadline
Please ensure to cancel or reschedule your booking by the respective deadline for your scheduled class or workshop. Cancellations or reschedules made within these deadlines are eligible for a full refund. If you cancel or reschedule after the deadline, you will forfeit the payment made, including payments for any additional purchases.
If, at the time you made the booking, it was already outside the cancellation or rescheduling deadline, you won’t be eligible to cancel or reschedule. See also our Refund Policy.
Age Restrictions: Children under the age of 16 must be accompanied by a parent or guardian during pottery classes, workshops, or any other activities at Bonbon Pottery. Some activities may have age restrictions, which will be clearly stated during the booking process.
Health and Safety: Participants must comply with all health and safety guidelines provided by Bonbon Pottery. This includes wearing appropriate attire, using tools and equipment responsibly, and following instructions from our instructors. Bonbon Pottery will not be held liable for any injuries or damages resulting from failure to comply with these guidelines.
We reserve the right to cancel any pottery sessions, including DIY sessions, pottery classes, summer camps, or party/group events, at any time before the scheduled event. Possible reasons for cancellation include, but are not limited to, insufficient participants, train strikes, or Acts of God. While we do not expect cancellations to occur frequently, if a session is canceled, we will offer an alternative session on a different date or time, or provide a refund for any payments made. However, we are not liable for any other losses or damages incurred.
Parent Supervision: Children under 2 years old are welcome to accompany their parents but cannot participate in the pottery activity, and they will not be included in the headcount. For children under 16 years old, parental presence and supervision are required throughout the visit. It’s crucial to ensure that children refrain from ingesting pigments or clay or placing them near their mouth, eyes, nose, or ears. Please be advised that Bonbon Pottery cannot assume responsibility for the safety of children.
Food and Drink for Kids Party Package: We provide one complimentary drink per child. Additional drinks from our cafe are available for purchase, and charges will apply. Feel free to bring your own food and beverages as well.
Food and Drink for Adults Party Package: We provide one complimentary drink per person. Additional drinks from our cafe are available for purchase, and charges will apply. Feel free to bring your own food and beverages as well.
Party Setup and Clean: The party organizer has the option to handle the event setup, but it’s important to be aware that the setup time will be factored into the total duration of the party. Please ensure that all rented areas are cleaned by your group at the conclusion of the party.
Damage Charges: In the event of any damage to the venue or displayed items during setup and the party, charges will apply. If you damage or break any ceramic items at Bonbon Pottery, you will be charged half of the listed ceramic price.
Extended Session: Extended sessions are now offered at £100 for every 30 minutes of half venue rental and £200 for the entire venue rental. Should the Client require an extension of the session duration, it is essential to secure prior approval from the business. It is strongly advised to make this request well in advance, as the availability of extended sessions may be limited due to other bookings and arrangements. Failure to notify the business ahead of time may result in the inability to accommodate the extension request.
Booking and Payment: Advance booking is highly recommended. The full payment of the minimum spend is required when booking the party.
Charges if You Reschedule or Cancel the Party: We understand that unforeseen circumstances can sometimes cause delays. If you need to cancel or reschedule, we encourage you to contact us as soon as possible. While we cannot guarantee rescheduling, we will do our best to accommodate your needs if alternative times are available. If you reschedule or cancel your party/event, if we can find alternative families to fill in your date, we will not charge you. If not, we reserve the right to charge you a reasonable reschedule or cancellation fee according to how much notice is given as set out below: More than seven days before the party/event: No charge. Less than seven days before the party date: 30% of the total payment. Less than four days before the party date: 50% of the total payment. Less than twenty four hours before the party date: 70% of the total payment. Regardless of the situation, the payment processing fee charged by the third party will not be refunded.
Additional Charges: Any extra charge must be paid in full on the day of the party before leaving.
Half Venue Rental Guidelines: You are welcome to bring your own decorations; however, please refrain from bringing balloons that are prone to popping, as the noise from bursting balloons may disturb guests in other areas. Please do not bring hot food; only cold dishes are allowed. You are not permitted to bring in a DJ or play your own music.
During the pottery-making and painting process, partial imperfections may occasionally occur. For example, applying excessive underglaze or blending pigments may cause glaze flaking. Some items may also exhibit minor surface characteristics such as pinholes, blisters, or bubbles. These are natural outcomes of the ceramic process. Customers are advised to handle finished items with care, particularly those with sharp edges.
For pottery DIY painting sessions, items may be damaged or lost during glazing, firing, or packaging. In such cases, compensation may be provided in the form of a voucher or refund ranging from 20% to 100% of the original amount paid, depending on the cause of the issue and the extent of the damage or loss. Alternatively, customers may be offered the opportunity to return and repaint an item of equal value at no additional cost. Liability is limited to the original amount paid.
For other sessions, including Bon-build and Shape and Shade, Bonbon Pottery cannot be held liable for any damage that may occur during the glazing or firing process.
Bonbon Pottery shall not be held liable for any personal injuries or damages sustained while using pottery wheels, especially in instances where such injuries or damages arise from failure to adhere to the instructor’s guidelines. Participants attending DIY wheel throwing sessions are required to have prior experience with pottery wheels. Bonbon Pottery disclaims any liability for personal injury or damage that may occur due to a client’s negligence or inexperience during these sessions.
Bonbon Pottery shall not be held responsible for any losses, damages, or injuries arising from activities within the party event. This encompasses, but is not limited to, personal injuries, property damage, or financial losses. Clients engage in all activities at their own risk.
It is your responsibility to safeguard your personal belongings at all times during your activities at Bonbon Pottery. Bonbon Pottery cannot be held liable for any financial losses incurred.
Due to fluctuating demand, there may be delays to our originally agreed-upon collection or delivery timeline. Bonbon Pottery will make every effort to align with the initially agreed-upon schedule, but we cannot be held liable for any losses incurred as a result of such delays.
Accuracy of Information: We strive to provide accurate and up-to-date information on our website. However, Bonbon Pottery does not guarantee the accuracy, completeness, or reliability of any information provided. Users of our website are responsible for verifying the information before relying on it.
Third-Party Links: Our website may contain links to third-party websites for your convenience. Bonbon Pottery does not endorse or assume any responsibility for the content, privacy policies, or practices of these third-party websites.
Bonbon Pottery reserves the right to modify or update these terms and conditions at any time without prior notice. It is the responsibility of users to review these terms periodically for any changes. Continued use of our website or services after any modifications constitutes acceptance of the revised terms and conditions.
If you have any questions or concerns regarding these terms and conditions, please contact us at info@bonbonpottery.co.uk
Terms and Conditions last updated: 8 October 2026
Privacy Policy last updated: 8 October 2026
Bonbon Pottery runs pottery painting studios and cafes in London. In this policy, “Bonbon Pottery”, “we” and “us” means Bonbon Pottery Ltd (3 Royal Crest Avenue, London E16 2PG) and the Bonbon Pottery studio companies that operate the studios listed on this website, including Bonbon Pottery Battersea Ltd. We are responsible for the personal data described below. If you have any questions, contact us at info@bonbonpottery.co.uk.
We do not sell your personal data. We share it only with service providers who help us run the business and who act on our instructions, such as our booking providers (SevenRooms, SimplyBook), payment providers (Square), website hosting (Webflow), email and messaging services, delivery and courier services, and services embedded in our website such as Google Maps and Instagram. We may also disclose information where we are required to by law or to protect our rights.
Some of our providers are based outside the UK. Where your data is transferred, we rely on appropriate safeguards required by UK data protection law.
Our website uses cookies and similar technologies that help it work, and the services embedded in it, such as booking widgets, maps and our Instagram feed, may set their own cookies. Their own privacy and cookie notices explain what they collect. You can control or delete cookies in your browser settings, although parts of the website may not work properly without them.
We keep personal data only for as long as we need it for the purposes above, including to meet legal, accounting and reporting requirements. When it is no longer needed, we delete or anonymise it.
You have the right to ask for a copy of the personal data we hold about you, to have it corrected or erased, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time where we rely on it. To exercise any of these rights, or to request that we delete your data, email info@bonbonpottery.co.uk. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Our website is not aimed at children. Bookings and purchases should be made by an adult. Where a booking includes children, for example a party, we collect only what we need to run it.
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated shown above.